TERMS & CONDITIONS

Before placing an order for junk removal services with Junk 2 Go, you are required to read, understand, and agree to the following terms and conditions. By signing a quote, booking a service, or confirming approval via text message, you accept these terms as binding.

1. Non-Refundable Deposits & Payments

• All deposits and payments made are non-refundable based on the conditions listed on your quote with Junk 2 Go. 

2. Minimum Service Fee

• The minimum charge for any junk removal service is $149, regardless of the quantity or size of the items removed.

3. Travel Fees

• Services provided outside of London, Ontario will incur additional travel fees calculated based on kilometers traveled and is caluclated as $1/km. 

4. Items Excluded from Liability

• Clients must remove or secure any fragile, valuable, or irreplaceable items (e.g., cash, sentimental items, jewelry, antiques, etc.) before the service. Junk 2 Go is not responsible for damages or loss of such items during the junk removal process.

5. Hazardous Materials

• The removal of hazardous materials (e.g., asbestos, biohazards, chemicals, or medical waste) is strictly prohibited unless otherwise agreed upon in writing. 

6. Heavy Item Surcharge

• Items over 100 lbs may incur a heavy item surcharge, determined based on the weight and difficulty of removal.

• Examples include but are not limited to appliances, safes, pianos, and hot tubs.

7. Furniture Disassembly & Moving Fees

• Disassembling or moving furniture is not included in standard junk removal services and starts at $149, depending on the scope of work required.

8. Same-Day Cancellation Policy

• Canceling a service on the same day as the scheduled appointment will result in a charge for the full amount of the original quote or invoice.

9. Tentative Quotes

• Quotes provided are tentative and may be adjusted upon arrival based on the actual volume or complexity of the job.

10. Weekend Service Charges

• Services scheduled on weekends will incur an additional weekend service charge, which will be included in the final invoice.

Liability Limitations

• Junk 2 Go is not responsible for damages caused to structures, landscaping, or other property during the removal of items unless gross negligence can be proven.

• Clients must ensure safe and unrestricted access to the property for the removal crew. Additional charges may apply if obstacles or safety hazards delay the service.

Items We Do Not Remove

• Junk 2 Go does not handle or remove the following items unless pre-approved:

1. Hazardous waste (e.g., chemicals, oils, batteries).

2. Items infested with pests (e.g., mattresses, furniture with bedbugs).

3. Live plants, trees, or landscaping materials.

Additional Charges

1. Additional charges may apply if the volume of junk exceeds the estimate provided in the initial quote.

2. If the property is not prepared for the scheduled service (e.g., blocked access or unpermitted items), the client will be charged a rescheduling fee of $149 not including the deposit and the travel fee if the Property Address is outside of London, Ontario. 

3. Dumping or disposal fees are included in the service unless stated otherwise. Oversized items or specialty waste may incur additional disposal fees.

Client Responsibilities

• The client is responsible for clearly identifying all items to be removed. Any ambiguity may result in items being left behind, and return visits will incur an additional fee.

• Clients must notify Junk 2 Go of any potential safety hazards (e.g., structural instability, sharp objects, or biohazards) prior to the crew’s arrival.

Payment Terms

• Full payment is required upon once our technician(s) arrive at the property address prior to the work commencing. Late payments are subject to a 5% monthly surcharge.

By signing the quote or approving the service via the Jobber Quote Link, you acknowledge and agree to all the above terms and conditions.

Junk 2 Go reserves the right to modify these terms and conditions or any changes to the website of Junk 2 Go at any time without prior notice.